Service Assurance Specialist

AIPL ACQUIRE INTELLIGENCE

Not specified (assumed to be hybrid or remote based on industry standards).
Enterprise fibre and ethernet services experience
Nbn enterprise ethernet knowledge
Telstra ethernet access expertise
AIPL Acquire Intelligence is seeking a Service Assurance Specialist to support enterprise-grade telecommunications services, focusing on customer communication and technical problem-solving. The ideal candidate will have strong expertise in managing fibre and Ethernet services, ensuring timely resolution of service requests

Job Summary

  • This role serves as the primary point of contact for customers to ensure timely resolution of service requests and faults across enterprise-grade telecommunications services.
  • The position requires strong technical expertise in NBN Enterprise Ethernet, Telstra Ethernet Access, and TPG/Vocus fibre solutions to deliver end-to-end support.
  • Candidates will collaborate closely with internal engineering teams and external service carriers while maintaining accurate ticket documentation and adhering to strict SLA targets.

Matching Summary

Match Score: 85

AIPL Acquire Intelligence is seeking a Service Assurance Specialist to support enterprise-grade telecommunications services, focusing on customer communication and technical problem-solving. The ideal candidate will have strong expertise in managing fibre and Ethernet services, ensuring timely resolution of service requests.

Skills & Requirements

Must-have

  • Enterprise fibre and Ethernet services experience
  • NBN Enterprise Ethernet knowledge
  • Telstra Ethernet Access expertise
  • TPG or Vocus fibre network understanding
  • IP networking routing and switching skills
  • SLA and KPI target management
  • Ticketing system incident management

Nice-to-have

  • Proactive problem-solving abilities
  • Excellent stakeholder management
  • Team training and knowledge sharing
  • Fast-paced customer-focused environment
  • Process improvement suggestions

Key Requirements

  • Proven experience supporting enterprise fibre and Ethernet services
  • Strong understanding of IP networking technologies
  • Experience working with meeting SLAs and ticketing systems

Work Rights

Not specified

Tailored Resume

Cover Letter