Senior Specialist, Servicenow Itsm (incident Management)

CMHC

Montreal, Quebec, Canada
Base: $104,180.28 to $130,225.36; bonus/equity: no...
Hybrid
Servicenow itsm
Incident management
Major incident management
Join the Infrastructure and Operations team at CMHC to ensure effective execution and continuous improvement of Incident Management processes

Job Summary

  • Join the Infrastructure and Operations team at CMHC to ensure effective execution and continuous improvement of Incident Management processes.
  • Play a critical role in ensuring Major Incidents are managed consistently and service operations remain stable and audit ready.
  • Enjoy comprehensive benefits including a defined benefit pension plan, group insurance, and support for professional growth.

Matching Summary

Join the Infrastructure and Operations team at CMHC to ensure effective execution and continuous improvement of Incident Management processes.

Salary

Base: $104,180.28 to $130,225.36; Bonus/Equity: Not specified; Benefits: Annual paid vacation, performance incentive, pension plan, group insurance

Skills & Requirements

Must-have

  • ServiceNow ITSM
  • Incident Management
  • Major Incident Management
  • ServiceNow workflows
  • Data quality
  • Operational reliability

Nice-to-have

  • Agile ways of working
  • Service Catalog development
  • Flow Designer
  • Change and Release Management

Key Requirements

  • 7 years of progressive experience in IT Service Management
  • ITIL Foundation certification
  • Hands-on experience with ServiceNow ITSM
  • Experience in complex, regulated environments
  • Proven ability to handle high-pressure incident situations

Work Rights

Must be eligible to work in Canada

Tailored Resume

Cover Letter