Customer Service Representative

Leidos Holdings

Indianapolis, IN, US
Base: $17.00 ph; bonus/equity: not specified; bene...
High volume contact center experience
Standard operating procedures adherence
Knowledge base navigation skills
This role supports the US Department of Housing and Urban Development by assisting renters, homebuyers, and homeowners with housing requests

Job Summary

  • This role supports the US Department of Housing and Urban Development by assisting renters, homebuyers, and homeowners with housing requests.
  • Employees receive access to benefits on day one including medical, dental, 401K, and life insurance plans.
  • The position requires a Public Trust Security clearance which includes a credit check and background investigation.

Matching Summary

This role supports the US Department of Housing and Urban Development by assisting renters, homebuyers, and homeowners with housing requests.

Salary

Base: $17.00 per hour; Bonus/Equity: Not specified; Benefits: Medical, dental, 401K, Life, AD&D, Voluntary Disability

Skills & Requirements

Must-have

  • High volume contact center experience
  • Standard Operating Procedures adherence
  • Knowledge base navigation skills
  • MS Office proficiency required
  • 40 WPM keyboarding speed minimum

Nice-to-have

  • Rental property management background
  • Mortgage servicing experience preferred
  • Omnichannel call center background
  • Ability to handle upset customers
  • Strong written communication skills

Key Requirements

  • High School diploma or GED certificate
  • Minimum 2 years in high volume contact center
  • Public Trust Security clearance eligibility
  • Experience following Standard Operating Procedures

Work Rights

Must be able to obtain Public Trust Security clearance

Tailored Resume

Cover Letter