Danaher UK is seeking a 1st Line Desktop Support Analyst to provide IT support within its IDBS division, focusing on the maintenance of the IT Support Helpdesk and resolving technical issues for global employees. The role requires strong interpersonal skills and a proactive approach in troubleshooting hardware and software problems
Job Summary
The role involves maintaining the IT Service Desk by resolving issues, fixing faults, and escalating necessary calls to ensure expedient resolution.
This is a hybrid position based in Woking requiring a minimum of two days onsite per week on Wednesday and either Tuesday or Thursday.
The company serves thousands of users globally within the Life Sciences sector, providing innovative BioPharma knowledge management technologies.
Matching Summary
Match Score: 85
Danaher UK is seeking a 1st Line Desktop Support Analyst to provide IT support within its IDBS division, focusing on the maintenance of the IT Support Helpdesk and resolving technical issues for global employees. The role requires strong interpersonal skills and a proactive approach in troubleshooting hardware and software problems.
Skills & Requirements
Must-have
Troubleshoot hardware and software problems
Maintain IT Service Desk operations
Build and deploy new laptops
Administer user accounts
Document and prioritize support calls
Nice-to-have
Excellent interpersonal skills
Ability to adapt to ad-hoc queries
Organized approach to problem solving
Experience with global environment support
Key Requirements
Strong troubleshooting skills for laptop/network issues