Patient Services Representative

Advocate Health

Wisconsin, US
Base: $20.80 - $31.20; bonus/equity: not specified...
Create and maintain electronic health records
Verify demographic and insurance information
Discuss and collect patient financial responsibilities
Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team

Job Summary

  • Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team.
  • Discusses and collects co-pays and other out-of-pocket patient responsibilities, obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints.
  • Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service.

Matching Summary

Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team.

Salary

Base: $20.80 - $31.20; Bonus/Equity: Not specified; Benefits: Benefits Eligible

Skills & Requirements

Must-have

  • Create and maintain electronic health records
  • Verify demographic and insurance information
  • Discuss and collect patient financial responsibilities
  • Maintain patient confidentiality (HIPAA)
  • Provide excellent customer service
  • Work in a fast-paced environment
  • Handle interruptions and multitask

Nice-to-have

  • Demonstrate extraordinary customer service
  • Exhibit independent thinking and problem-solving
  • Act as a resource to other staff
  • Create a welcoming and professional environment

Key Requirements

  • High School Graduate
  • Experience with insurance verification/eligibility tools
  • Experience with EPIC electronic medical record
  • Experience with patient liability estimation tools
  • Experience with electronic email, Microsoft Office, internet browser and phone technology

Work Rights

Not specified

Tailored Resume

Cover Letter