Customer Success Manager

Amdax B.V

Amsterdam, Netherlands
Base: €3.500 – €4.000 bruto pm; bonus/equity: vari...
On-site
Customer contact via phone, email, chat
Identify patterns in customer interactions
Develop retention strategies
As Customer Success Manager, you will be the first point of contact for our customers, resolving issues and ensuring they feel well-supported

Job Summary

  • As Customer Success Manager, you will be the first point of contact for our customers, resolving issues and ensuring they feel well-supported.
  • You will identify patterns in customer interactions and translate them into concrete improvements in processes and communication, also thinking about retention strategies.
  • Amdax offers a competitive salary, 25 vacation days, 8% holiday pay, variable compensation with a stock option plan, and a Bitcoin savings plan for your pension.

Matching Summary

As Customer Success Manager, you will be the first point of contact for our customers, resolving issues and ensuring they feel well-supported.

Salary

Base: €3.500 – €4.000 bruto per month; Bonus/Equity: Variable compensation with stock option plan; Benefits: 25 vacation days + 8% holiday pay, Bitcoin savings plan, travel expenses, lease bike, laptop

Skills & Requirements

Must-have

  • Customer contact via phone, email, chat
  • Identify patterns in customer interactions
  • Develop retention strategies
  • Collaborate with KYC and Sales
  • Contribute to customer service design

Nice-to-have

  • Commercial insight with customer focus
  • Build genuine customer relationships
  • Understand crypto market emotions
  • Proactive in improving customer experience

Key Requirements

  • Minimum 2 years experience in customer experience/service/success
  • Experience in fintech or scale-up preferred
  • Experience with Zendesk or Voys
  • Affinity with data
  • Excellent command of Dutch and English

Work Rights

Not specified

Tailored Resume

Cover Letter