Customer Service Specialist

Johnson & Johnson

Bogotá, Distrito Capital, Colombia
Customer relationship management
Returns or recalls processing
End-to-end process understanding
The customer service specialist is responsible for managing customer interactions, inquiries, and requests, including the creation and tracking of orders

Job Summary

  • The customer service specialist is responsible for managing customer interactions, inquiries, and requests, including the creation and tracking of orders.
  • This role involves a multifaceted approach to customer support, problem-solving, and active involvement in process enhancement.
  • Johnson & Johnson provides an inclusive work environment where each person is considered as an individual and respects the diversity and dignity of employees.

Matching Summary

The customer service specialist is responsible for managing customer interactions, inquiries, and requests, including the creation and tracking of orders.

Skills & Requirements

Must-have

  • Customer Relationship Management
  • Returns or Recalls Processing
  • End-to-End Process Understanding
  • Analytics & Problem Solving
  • Compliance Orientation
  • Project Management
  • Bilingual Spanish and English

Nice-to-have

  • Continuous Improvement
  • Innovation
  • Technology & Data Management
  • Environment Health & Safety
  • Chat and call attention
  • Performance & Metrics

Key Requirements

  • Bilingual Spanish and English
  • Proficiency in MS Office, SAP, Salesforce
  • Project Management skills
  • Ability to make quick decisions
  • Effective communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter