Network Operation Center (noc) Technician - Tier Ii
Accelecom
Sandy Springs, United States
On-site
Break/fix troubleshooting
Network service restoration
Osi layers 1-3 troubleshooting
The NOC Technician (Tier II) is the primary break/fix resource within Accelecom’s Service Assurance organization, responsible for hands-on troubleshooting and restoration of network services
Job Summary
The NOC Technician (Tier II) is the primary break/fix resource within Accelecom’s Service Assurance organization, responsible for hands-on troubleshooting and restoration of network services.
This role plays a critical role in restoring service quickly, maintaining SLA performance, and ensuring network stability by acting as the technical escalation point from Tier I.
During nights, weekends, and holidays, the NOC Technician assumes full operational responsibility, including monitoring, ticket creation, troubleshooting, customer impact assessment, and escalation.
Matching Summary
The NOC Technician (Tier II) is the primary break/fix resource within Accelecom’s Service Assurance organization, responsible for hands-on troubleshooting and restoration of network services.
Skills & Requirements
Must-have
break/fix troubleshooting
network service restoration
OSI Layers 1-3 troubleshooting
fiber optic circuit troubleshooting
BGP routing issues
VLAN misconfigurations
interface errors
slow speed/throughput issues
fault domain isolation
high-pressure real-time environment
Nice-to-have
strong documentation skills
strong communication skills
ownership of break/fix resolution
consistent SLA performance
Key Requirements
Hands-on experience in telecom, ISP, or network operations
Experience diagnosing outages, flapping circuits, and performance issues
Familiarity with network tools (SNMP, SSH, monitoring platforms)