This role is a core technical and programme lead position within CX Operations responsible for building automation and AI capabilities that shape team operations at scale
Job Summary
This role is a core technical and programme lead position within CX Operations responsible for building automation and AI capabilities that shape team operations at scale.
The position requires someone who can identify what needs doing, set their own direction, and deliver without needing to be chased while managing complex cross-functional initiatives.
Automation and AI are central to maintaining quality and responsiveness as the customer base grows, empowering specialists by removing friction and surfacing the right information.
Matching Summary
This role is a core technical and programme lead position within CX Operations responsible for building automation and AI capabilities that shape team operations at scale.