Customer Success Manager

Better Collective

London, United Kingdom
On-site
Customer relationship management
Customer onboarding
Account management
Our market leading solutions are designed to enable gambling operators to enhance player protection, adhere to regulatory requirements and maintain a sustainable player base

Job Summary

  • Our market leading solutions are designed to enable gambling operators to enhance player protection, adhere to regulatory requirements and maintain a sustainable player base.
  • The role of the Customer Success Manager is to build long-term, sustainable relationships with our clients, ensuring their success with our products and services.
  • With a collaborative and inclusive culture, we foster an environment where creativity and innovation can thrive.

Matching Summary

Our market leading solutions are designed to enable gambling operators to enhance player protection, adhere to regulatory requirements and maintain a sustainable player base.

Skills & Requirements

Must-have

  • Customer Relationship Management
  • Customer Onboarding
  • Account Management
  • Performance Monitoring
  • Problem Resolution
  • Feedback Loop Creation

Nice-to-have

  • Commercially minded
  • Results driven
  • Proactive approach
  • Collaborative and inclusive culture

Key Requirements

  • Bachelor’s degree or equivalent
  • Proven experience in Customer Success
  • Experience in an operator
  • Extensive industry knowledge
  • Familiarity with CRM systems

Work Rights

Not specified

Tailored Resume

Cover Letter