Alternance - Assistant.e Customer Care Experience H/f

Ami Paris

Paris, France
On-site
Customer care project manager collaboration
Customer satisfaction and loyalty
Handle complex customer cases
You will be at the heart of exchanges between headquarters and our Customer Relations partner to ensure an impeccable customer experience

Job Summary

  • You will be at the heart of exchanges between headquarters and our Customer Relations partner to ensure an impeccable customer experience.
  • Manage complex customer cases with expertise, responding to customer requests with responsiveness and empathy.
  • Contribute to the creation and animation of new projects related to customer experience.

Matching Summary

You will be at the heart of exchanges between headquarters and our Customer Relations partner to ensure an impeccable customer experience.

Skills & Requirements

Must-have

  • Customer Care Project Manager collaboration
  • Customer satisfaction and loyalty
  • Handle complex customer cases
  • Back-office operations management
  • Internal department collaboration
  • Customer performance analysis

Nice-to-have

  • Client centric mindset
  • Proactive problem solving
  • Passion for customer relations
  • Luxury e-commerce experience

Key Requirements

  • Bac+4/5 higher education
  • E-commerce customer service experience
  • Fluent English
  • Proficiency in Office Pack

Work Rights

Not specified

Tailored Resume

Cover Letter