Ingeniero De Soporte L1-l2

Softtek

Mexico City, Mexico
Hybrid (2 days onsite)
Linux and windows command line skills
Incident diagnosis and resolution
Sql and postgresql database knowledge
Softtek is seeking an Application Support Engineer (L1-L2) in Mexico City to manage critical incident responses and support store operations. The role requires a mix of technical skills, including knowledge of Linux and Windows systems, as well as customer service abilities

Job Summary

  • The role involves providing critical application support for retail store operations including self-checkout and payment terminals.
  • Candidates must be available for rotating shifts, holiday guards, and on-site attendance during high-traffic seasons like Hot Sale and Christmas.
  • Responsibilities include diagnosing incidents, managing backlogs, generating audit documentation, and monitoring system closures.

Matching Summary

Match Score: 75

Softtek is seeking an Application Support Engineer (L1-L2) in Mexico City to manage critical incident responses and support store operations. The role requires a mix of technical skills, including knowledge of Linux and Windows systems, as well as customer service abilities.

Skills & Requirements

Must-have

  • Linux and Windows command line skills
  • Incident diagnosis and resolution
  • SQL and PostgreSQL database knowledge
  • VMware virtualization management
  • Log file analysis (HTML, XML, JS)
  • Scripting in Bash Linux

Nice-to-have

  • ServiceNow platform experience
  • Excellent customer service attitude
  • Basic to intermediate English proficiency
  • Experience with retail seasonal peaks

Key Requirements

  • Basic to intermediate technical skills in Linux/Windows
  • Knowledge of SQL and PostgreSQL databases
  • Ability to work hybrid schedule in CDMX

Work Rights

Not specified

Tailored Resume

Cover Letter