Experience in omnichannel digital customer engagement
Partnering with brand teams and cross-functional stakeholders
Translating strategy into practical omnichannel plans
Ipsen is seeking a Customer Engagement Manager for the Nordics & Baltics region to enhance customer engagement through omnichannel strategies. The ideal candidate will have a strong background in digital customer engagement, brand management, and cross-functional collaboration within the pharmaceutical or healthcare sectors
Job Summary
The Customer Engagement Manager is responsible for partnering closely with brand teams to translate omnichannel strategy into effective customer journeys and high-quality execution.
This role acts as a key brand-facing omnichannel partner, bringing advice and constructive challenge to help teams make decisions on customer journeys and channel choices.
Ipsen fosters a workplace that champions human-centric leadership and encourages employees to be their true selves while growing alongside the company's success.
Matching Summary
Match Score: 85
Ipsen is seeking a Customer Engagement Manager for the Nordics & Baltics region to enhance customer engagement through omnichannel strategies. The ideal candidate will have a strong background in digital customer engagement, brand management, and cross-functional collaboration within the pharmaceutical or healthcare sectors.
Skills & Requirements
Must-have
Experience in omnichannel digital customer engagement
Partnering with brand teams and cross-functional stakeholders
Translating strategy into practical omnichannel plans
Using customer insight and performance data for decisions
Experience using CRM and omnichannel platforms like Veeva
Strong project management skills in cross-functional environment
Nice-to-have
Medical Science degree preferred
Innovative mindset and proactive approach
Unbossed culture fit
Ability to drive test-and-learn initiatives
Key Requirements
University degree in business or digital communication
Previous experience in brand management or marketing within pharma