Complaints And Disputes Officer, Spain & Portugal

077

Spain, ES
In-office (primarily)
Strong dispute resolution experience
Fluency in spanish, portuguese, and english
Knowledge of insurance products and claims
AIG is seeking a Complaints and Disputes Officer for their operations in Spain and Portugal, focusing on managing dispute resolution processes, analyzing complaints, and enhancing customer relations. The role requires strong dispute resolution experience, excellent communication skills in Spanish, Portuguese, and English, and a detail-oriented approach to manage complex matters

Job Summary

  • The role offers the opportunity to manage dispute resolution processes in Spain and Portugal while ensuring fair outcomes for customers.
  • Candidates will be responsible for reviewing complex disputes, preparing documentation, and engaging directly with local regulators and ombudsman bodies.
  • AIG provides a culture of belonging with continuous learning opportunities and a comprehensive Total Rewards Program focused on health and financial security.

Matching Summary

Match Score: 85

AIG is seeking a Complaints and Disputes Officer for their operations in Spain and Portugal, focusing on managing dispute resolution processes, analyzing complaints, and enhancing customer relations. The role requires strong dispute resolution experience, excellent communication skills in Spanish, Portuguese, and English, and a detail-oriented approach to manage complex matters.

Skills & Requirements

Must-have

  • Strong dispute resolution experience
  • Fluency in Spanish, Portuguese, and English
  • Knowledge of insurance products and claims
  • Ability to manage complex regulatory matters
  • Experience with arbitration services

Nice-to-have

  • Process improvement mindset
  • Data analysis for root cause identification
  • Strong negotiation skills
  • Customer-centric approach
  • Ability to work unsupervised

Key Requirements

  • Industry experience preferably within insurance
  • Understanding of complaint handling regulatory requirements
  • Strong computer and multiple systems literacy

Work Rights

Not specified

Tailored Resume

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