Support Engineer (l1.5-l2)

Softtek

Monterrey, Mexico
On-site
Level 1.5 and level 2 technical support
Microsoft sql server administration
Script execution for troubleshooting
Softtek is seeking a Support Engineer (level 1.5-2) based in Monterrey, Mexico, to provide technical support and ensure operational continuity. The ideal candidate should possess problem-solving skills, experience with Microsoft SQL Server, and a customer-oriented attitude

Job Summary

  • The role involves providing Level 1.5 and Level 2 technical support to ensure operational continuity and SLA compliance.
  • Responsibilities include diagnosing incidents, monitoring application performance, and proposing continuous improvement initiatives.
  • Candidates must be available for weekend shifts and on-call coverage while maintaining high-quality documentation.

Matching Summary

Match Score: 75

Softtek is seeking a Support Engineer (level 1.5-2) based in Monterrey, Mexico, to provide technical support and ensure operational continuity. The ideal candidate should possess problem-solving skills, experience with Microsoft SQL Server, and a customer-oriented attitude.

Skills & Requirements

Must-have

  • Level 1.5 and Level 2 technical support
  • Microsoft SQL Server administration
  • Script execution for troubleshooting
  • SLA compliance and incident prioritization
  • On-call availability including weekends

Nice-to-have

  • Proactive problem-solving attitude
  • Strong customer service orientation
  • Team collaboration skills
  • Continuous improvement initiatives
  • Urgency in task execution

Key Requirements

  • 0-1 years of experience
  • Availability for weekend guard duties
  • Spanish language proficiency implied by posting

Work Rights

Not specified

Tailored Resume

Cover Letter