Customer Solutions Coordinator

Aussie Broadband

Brisbane, Queensland, Australia
Not specified; benefits: 26 weeks pyid pyrental le...
Proven customer service experience around three years
Strong organisational and time management skills
Ability to write clearly for different audiences
This role serves as the key link between customers and internal teams to ensure smooth solution delivery

Job Summary

  • This role serves as the key link between customers and internal teams to ensure smooth solution delivery.
  • The company offers 26 weeks paid parental leave for both primary and secondary caregivers along with discounted internet and mobile services.
  • Candidates are expected to manage customer contracts, oversee service delivery, and work closely with suppliers to keep projects on track.

Matching Summary

This role serves as the key link between customers and internal teams to ensure smooth solution delivery.

Salary

Not specified; Benefits: 26 weeks paid parental leave; Discounted internet up to $109 per month; 20% off mobile services

Skills & Requirements

Must-have

  • Proven customer service experience around three years
  • Strong organisational and time management skills
  • Ability to write clearly for different audiences
  • Experience managing contracts and service delivery
  • Collaborative approach with strong interpersonal skills

Nice-to-have

  • Familiarity with project management methodologies
  • Knowledge of telecommunications and data services
  • Adaptable and curious mindset for learning new things
  • Proactive problem-solving abilities

Key Requirements

  • Around three years of proven customer service experience
  • Strong organisational and time management capabilities
  • Clear writing ability for diverse audiences

Work Rights

Not specified

Tailored Resume

Cover Letter