N1 Resolutor

Softtek

Bogota, Colombia
On-site
First level technical support
Sap system knowledge
Itsm tool usage
Softtek is seeking an N1 Resolutor to provide first-level technical and functional support for SAP users in Bogotá, Colombia. The ideal candidate should have at least one year of experience, basic knowledge of ITSM tools, and proficiency in Microsoft Office, along with strong communication and teamwork skills

Job Summary

  • The role involves providing first-level technical and functional support to users of SAP systems to ensure operational continuity.
  • Responsibilities include managing tickets, resetting passwords, handling user roles, and supporting access issues within SAP GUI and Fiori.
  • Candidates must demonstrate effective communication with end-users and the ability to explain technical solutions clearly.

Matching Summary

Match Score: 85

Softtek is seeking an N1 Resolutor to provide first-level technical and functional support for SAP users in Bogotá, Colombia. The ideal candidate should have at least one year of experience, basic knowledge of ITSM tools, and proficiency in Microsoft Office, along with strong communication and teamwork skills.

Skills & Requirements

Must-have

  • First level technical support
  • SAP system knowledge
  • ITSM tool usage
  • Help Desk experience
  • SLA compliance

Nice-to-have

  • Basic ITIL knowledge
  • English language skills
  • Assertive communication
  • Teamwork capability
  • Adaptability to change

Key Requirements

  • Minimum 1 year experience
  • Technical or Systems Engineering degree
  • Basic English proficiency (11-30%)
  • Experience in Help Desk operations

Work Rights

Not specified

Tailored Resume

Cover Letter