Technical Support Engineer (l2/l3)

Auditdata Ltd

Remote, Poland
Remote
Hardware troubleshooting and diagnostics
Support for medical diagnostic equipment
Remote technical support via phone and tools
We are looking for a Technical Support Engineer with a strong hardware and instrumentation background to join our Customer Care team supporting audiology systems

Job Summary

  • We are looking for a Technical Support Engineer with a strong hardware and instrumentation background to join our Customer Care team supporting audiology systems.
  • This remote role offers the opportunity to work with innovative hearing diagnostics technology used worldwide, within a flexible, remote-first, and diverse global team.
  • Auditdata provides professional development opportunities including certification support and fosters a stable, growing SaaS company environment with high product standards.

Matching Summary

We are looking for a Technical Support Engineer with a strong hardware and instrumentation background to join our Customer Care team supporting audiology systems.

Skills & Requirements

Must-have

  • Hardware troubleshooting and diagnostics
  • Support for medical diagnostic equipment
  • Remote technical support via phone and tools
  • Troubleshooting hardware and software integration
  • Knowledge of audiometer software and firmware
  • Use of AI tools for knowledge base management

Nice-to-have

  • Background in audiology or hearing diagnostics
  • Experience in hearing clinic environments
  • Customer-focused proactive problem-solving mindset
  • Strong collaboration and communication skills
  • Ability to manage multiple technical cases
  • Commitment to continuous learning

Key Requirements

  • 3+ years technical support or field service experience
  • Experience with medical devices or diagnostic equipment
  • Fluent English communication skills
  • Full product knowledge or commitment to mastery in 6 months

Work Rights

Not specified

Tailored Resume

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