The Sr. Analyst, GBS Global Process – Customer Care is responsible for driving strong process governance, audit readiness, and continuous improvement across supported business groups
Job Summary
The Sr. Analyst, GBS Global Process – Customer Care is responsible for driving strong process governance, audit readiness, and continuous improvement across supported business groups.
A key component of the role is building, enhancing, and maintaining Smartsheet solutions, which serve as essential tools for process governance, reporting, and operational efficiency.
The Sr. Analyst also leads small-scale migration projects and supports broader digital enablement efforts across Customer Care and affiliated operations.
Matching Summary
The Sr. Analyst, GBS Global Process – Customer Care is responsible for driving strong process governance, audit readiness, and continuous improvement across supported business groups.
Skills & Requirements
Must-have
Smartsheet development expertise
Process governance and audit readiness
Performance measurement and reporting
Process documentation management
Continuous improvement initiatives
Nice-to-have
Cross-functional team leadership
Digital enablement support
Operational excellence focus
Key Requirements
5+ years shared services or consulting experience
Bachelor's degree in Business, Operations Management, Industrial Engineering, or related field
Demonstrated Smartsheet solution development expertise
Experience in process management or operational excellence