Corporate cellular, mobility, and satellite communication services
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Imagine Pediatrics is seeking a Senior Manager of Telephony to oversee strategic and operational functions related to their telephony and telecom portfolio, ensuring high service quality. The ideal candidate will have a deep background in telephony, strong leadership skills, and experience managing operational performance.
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Job Summary
Oversee all strategic and operational aspects of the enterprise telephony and telecom portfolio, including ownership of products, services, and technical support teams.
Recruit, hire, and build out the team/function, providing direct leadership, coaching, mentorship, and development planning.
Serve as the primary representative and escalation point for all telephony and telecom service matters, ensuring services meet or exceed business expectations.
Matching Summary
Match Score: 75
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Imagine Pediatrics is seeking a Senior Manager of Telephony to oversee strategic and operational functions related to their telephony and telecom portfolio, ensuring high service quality. The ideal candidate will have a deep background in telephony, strong leadership skills, and experience managing operational performance.
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Skills & Requirements
Must-have
Enterprise contact center platforms
Call center backup and resiliency systems
Corporate cellular, mobility, and satellite communication services
Vendor and product performance management
Strategic evolution of telephony services
Nice-to-have
Compassion, creativity, and unwavering commitment
Enhance existing care teams
Modernization, scalability, and operational efficiency