Customer Benefit Advisor I (on-site)- Baton Rouge

Unum Ireland

Baton Rouge, LA, US
Base: $36,000-$62,400 annually; bonus/equity: perf...
Onsite
Multiple system applications proficiency
Accurate policy and coverage information
Strong verbal and written communication skills
The Customer Benefit Advisor I serves as the critical first point of contact for customers regarding policy and coverage questions

Job Summary

  • The Customer Benefit Advisor I serves as the critical first point of contact for customers regarding policy and coverage questions.
  • Unum offers a competitive benefits package including health, vision, dental, disability insurance, and up to 9.5% 401(k) employer contribution.
  • Incumbents must demonstrate proficiency in multiple systems while maintaining high accuracy metrics and schedule adherence in a structured contact center environment.

Matching Summary

The Customer Benefit Advisor I serves as the critical first point of contact for customers regarding policy and coverage questions.

Salary

Base: $36,000-$62,400 annually; Bonus/Equity: Performance Based Incentive Plans available; Benefits: Health, Vision, Dental, Disability, PTO, 401(k) match

Skills & Requirements

Must-have

  • Multiple system applications proficiency
  • Accurate policy and coverage information
  • Strong verbal and written communication skills
  • Dual monitor computer usage capability
  • MS Teams video communication availability

Nice-to-have

  • Empathy and professionalism in customer interactions
  • Passion for helping customers exceed expectations
  • Intellectual curiosity and desire to learn
  • Adaptability in a fast-paced environment
  • Experience in insurance or healthcare fields

Key Requirements

  • High school diploma or GED required
  • 1 year customer service experience preferred
  • Successful completion of Contact Center training program
  • Must meet attendance requirements and work assigned shifts
  • Ability to work on-site at Baton Rouge corporate office

Work Rights

Not specified

Tailored Resume

Cover Letter