Senior Soft Service Lead

JLL UK

Hyderabad, Telangana, India
Overseeing non-technical facility services
Vendor management and sla adherence
Housekeeping and hygiene management
The Senior Lead – Soft Services at JLL is responsible for overseeing and managing non-technical facility services, ensuring operational excellence, vendor management, and customer satisfaction

Job Summary

  • The Senior Lead – Soft Services at JLL is responsible for overseeing and managing non-technical facility services, ensuring operational excellence, vendor management, and customer satisfaction.
  • Key responsibilities include managing housekeeping, helpdesk, courier, mailroom, store, event, plant, dishwashing, scrap, onboarding, attendance, vendor SLAs, training, indent, pest control, hygiene, gamezone operations, PPM activities, accrual reports, consumption, and MMR reports.
  • JLL empowers you to shape a brighter way, combining world-class services, advisory, and technology for clients, and is committed to hiring the best people and empowering them to thrive.

Matching Summary

The Senior Lead – Soft Services at JLL is responsible for overseeing and managing non-technical facility services, ensuring operational excellence, vendor management, and customer satisfaction.

Skills & Requirements

Must-have

  • Overseeing non-technical facility services
  • Vendor management and SLA adherence
  • Housekeeping and hygiene management
  • Helpdesk ticket resolution
  • Support staff training and development
  • Incident management and reporting

Nice-to-have

  • Shaping a brighter way forward
  • Empowering people to thrive
  • Commitment to hiring the best
  • Continuous improvement and accountability

Key Requirements

  • Minimum 3 years of experience in soft services management
  • Experience with vendor SLA preparation
  • Proficiency in soft services operations

Work Rights

Not specified

Tailored Resume

Cover Letter