Job Summary

• The Customer Success Manager Sênior will manage a strategic client portfolio, acting consultatively to ensure platform retention, expansion, and evolution, with a focus on technical aspects like API integrations and complex negotiations.
• Key responsibilities include managing client portfolios focused on value generation, understanding client business contexts, conducting strategic client interactions, identifying expansion opportunities, and acting as a reference for platform integration and technical use.
• The company offers a comprehensive benefits package including remote work, commission, meal vouchers, home office assistance, full national health coverage, emotional health support, dental plan, Wellhub access, education assistance, and a career development plan.

Matching Summary

Skills & Requirements

Key Requirements

• Minimum 4 years Customer Success B2B experience
• Experience with integrations (APIs, data, systems)
• Experience managing complex portfolios
• Experience with negotiations and account expansion
• Experience in technology companies (SaaS preferred)
• Familiarity with CRM and data analysis

Work Rights