Product Manager – Scams (complaints & Resolution)

Cytbjgs

Not specified
Product manager experience
Scams or complaints journeys
Problem framing and discovery practice
Cytbjgs is seeking a Product Manager for their Scams Complaints & Resolution team to enhance customer protection against scams while improving operational outcomes. The ideal candidate will have experience in financial services, particularly in scams or complaints, and a strong focus on customer experience and risk management

Job Summary

  • You will help build scalable scams identification, lodgement and resolution experiences at pace, in a changing regulatory landscape.
  • You’ll help shape how scam complaints are lodged, triaged and resolved, balancing customer fairness, risk and operational sustainability.
  • Day 1 process ready for commencement of the ACMA and AFCA changes, with clear customer pathways, operational playbooks and controls.

Matching Summary

Match Score: 85

Cytbjgs is seeking a Product Manager for their Scams Complaints & Resolution team to enhance customer protection against scams while improving operational outcomes. The ideal candidate will have experience in financial services, particularly in scams or complaints, and a strong focus on customer experience and risk management.

Skills & Requirements

Must-have

  • Product Manager experience
  • Scams or complaints journeys
  • Problem framing and discovery practice
  • Customer-first mindset with risk lens
  • Data analysis and outcome driving
  • Cross-functional stakeholder collaboration

Nice-to-have

  • Financial services experience
  • Continuous discovery practice
  • Evidence-based delivery
  • Regulatory landscape navigation

Key Requirements

  • Product Manager experience
  • Experience in scams, complaints or servicing journeys
  • Tertiary qualification in business or related discipline (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter