Service Desk Agent Additional Capacity

Softtek

Aguascalientes, Mexico
On-site
Windows 10 front-end environment
Ticketing systems (remedy, hp, servicenow)
Office package (outlook, excel, word)
Attend customer phone calls and tickets promptly, registering all service requests and incidents within the project scope

Job Summary

  • Attend customer phone calls and tickets promptly, registering all service requests and incidents within the project scope.
  • Resolve service requests within the expected service level agreements and document solutions in a comprehensible language for clients.
  • Ensure client satisfaction with the solutions offered, provide daily follow-up on open service requests, and close tickets assigned to the work queue.

Matching Summary

Attend customer phone calls and tickets promptly, registering all service requests and incidents within the project scope.

Skills & Requirements

Must-have

  • Windows 10 Front-End Environment
  • Ticketing Systems (Remedy, HP, ServiceNow)
  • Office Package (Outlook, Excel, Word)
  • Active Directory Server experience
  • Windows Support and troubleshooting
  • POS Support experience
  • 24/7 shift schedule availability

Nice-to-have

  • Strong customer management skills
  • Basic ITIL knowledge

Key Requirements

  • Intermediate Windows 10 knowledge
  • Intermediate ticketing system knowledge
  • Intermediate Office Package knowledge
  • Experience with Active Directory Server
  • Upper intermediate language proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter