Technical Support Engineer - Use Cases

mistral.ai

Marseille, France
Base: competitive cash salary; bonus/equity: equit...
On-site
Technical troubleshooting enterprise clients
Ai and llm applications
Api errors edge case failures
Mistral AI is looking for a Technical Support Engineer - Use Cases to join their support team in Marseille, France. The ideal candidate will have strong technical troubleshooting skills, experience in B2B environments, and a customer-centric mindset, while contributing to the maintenance of AI applications and enhancing customer satisfaction

Job Summary

  • Handle escalated tickets from enterprise clients focusing on applications and use cases built by our Solutions team, and based on Mistral products.
  • Work closely with solutions and engineering teams to escalate, track, and resolve incidents efficiently, providing clear, empathetic, and timely updates to clients.
  • Join a passionate, diverse, and low-ego team that values collaboration and continuous learning, contributing to the success of enterprise AI solutions.

Matching Summary

Match Score: 85

Mistral AI is looking for a Technical Support Engineer - Use Cases to join their support team in Marseille, France. The ideal candidate will have strong technical troubleshooting skills, experience in B2B environments, and a customer-centric mindset, while contributing to the maintenance of AI applications and enhancing customer satisfaction.

Salary

Base: Competitive cash salary; Bonus/Equity: equity; Benefits: Swile meal vouchers, Wellpass partnership, Betterway mobility pass, full health insurance, generous parental leave policy, BetterUp coaching

Skills & Requirements

Must-have

  • technical troubleshooting enterprise clients
  • AI and LLM applications
  • API errors edge case failures
  • Python FastAPI React NextJS VueJS
  • Intercom monitoring tools scripting
  • troubleshooting complex technical issues

Nice-to-have

  • customer-first mindset empathy ownership
  • collaborative low-ego team-spirited
  • curious adaptable willingness to learn
  • explain technical concepts clearly

Key Requirements

  • 3+ years in technical support software engineering
  • Full-Stack Engineering experience
  • AI Engineering experience bonus
  • Kubernetes Helm experience bonus
  • Strong written and verbal communication French English

Work Rights

Not specified

Sponsorship: available

Tailored Resume

Cover Letter