The role is responsible for managing and developing products while owning customer and colleague journeys to drive strategic outcomes
Job Summary
The role is responsible for managing and developing products while owning customer and colleague journeys to drive strategic outcomes.
You will assess whether customer propositions remain suitable and aligned with personal needs while monitoring the overall customer experience.
Success requires identifying, managing, and anticipating potential risks to ensure customers are referred to solutions that best meet their circumstances.
Matching Summary
The role is responsible for managing and developing products while owning customer and colleague journeys to drive strategic outcomes.
Skills & Requirements
Must-have
Proven stakeholder management skills
Experience in risk identification and control
Knowledge of product proposition management
Understanding of Consumer Duty requirements
Solid understanding of financial services regulatory environment
Nice-to-have
Great commercial acumen
Effective presentation skills to varied audiences
Experience within investment management environments