Job Summary

• As a Senior/Lead Executive of Centre for Service Excellence, you will contribute to the service delivery and experience segment by ensuring diverse stakeholder groups are provided with optimal experience in NYP.
• The role involves managing day-to-day customer service operations across physical and digital touchpoints, conducting case analyses, and collaborating with internal stakeholders to resolve complex cases and improve service quality.
• You will also contribute to service design and process improvements by mapping customer journeys, identifying inefficiencies, and using data analytics tools to support decision-making and enhance service delivery.

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Skills & Requirements

Key Requirements

• 3-5 years service operations experience
• qualifications in Business or Communications
• strong verbal and written communication skills
• proficiency in MS Office and/or Power BI
• experience in case management
• prior QSM experience advantageous

Work Rights