You play a pivotal role in the design, development, and optimization of our in-house built consumer self-service portal and customer interaction middleware layer
Job Summary
You play a pivotal role in the design, development, and optimization of our in-house built consumer self-service portal and customer interaction middleware layer.
With strong brands such as NU.nl, Qmusic, Tweakers, Libelle, VTM, and more, we reach over 90% of Dutch people and 8 out of 10 Flemish people every month.
We offer an inspiring environment that is constantly evolving, with colleagues who think in possibilities and give you opportunities to grow every day.
Matching Summary
You play a pivotal role in the design, development, and optimization of our in-house built consumer self-service portal and customer interaction middleware layer.
Skills & Requirements
Must-have
consumer self-service portal
customer interaction middleware
omnichannel subscription experience
business requirements analysis
end-to-end workflow design
key performance metrics monitoring
Nice-to-have
analytical and communicative
translating complex requirements
entrepreneurial and learner mindset
thinking in possibilities
glass half full attitude
Key Requirements
5+ years experience as Lead Functional Analyst or Business Analyst
Bachelor’s degree in relevant field
Experience with Agile methodologies
Experience with SDLC processes
Experience in requirements elicitation, analysis, and documentation