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Sedgwick Australia Pty Ltd is seeking a Care Team Lead to enhance service delivery in their call center, focusing on quality assurance and customer service. The ideal candidate should have supervisory experience and strong customer service skills, with a commitment to fostering a supportive team environment.
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Job Summary
The role involves developing, implementing, and maintaining world-class service delivery including quality assurance and workforce management.
Sedgwick is recognized by Newsweek as one of America's Greatest Workplaces and certified as a Great Place to Work.
The position requires supervising a Service Center unit while providing leadership, direction, and support to colleagues handling complex issues.
Matching Summary
Match Score: 75
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Sedgwick Australia Pty Ltd is seeking a Care Team Lead to enhance service delivery in their call center, focusing on quality assurance and customer service. The ideal candidate should have supervisory experience and strong customer service skills, with a commitment to fostering a supportive team environment.
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