Student Services Specialist

The Ohio State University

Columbus, Ohio, USA
Base: $19.28 - $25.19; bonus/equity: not specified...
Onsite
Advanced knowledge of academic programs
Interpret and apply university policies
Triage complex phone and email inquiries
The Student Services Specialist serves as a key representative of the Ohio State University College of Nursing at The Student Experience Hub, the college’s central point of communication and a primary driver of a students’ first impressions of the college and university

Job Summary

  • The Student Services Specialist serves as a key representative of the Ohio State University College of Nursing at The Student Experience Hub, the college’s central point of communication and a primary driver of a students’ first impressions of the college and university.
  • This role requires advanced knowledge of undergraduate and graduate academic programs, policies, and processes and works closely with student and academic affairs team members to support college-wide objectives.
  • The position involves administrative and operational responsibilities including independently triaging and resolving complex phone and email inquiries, interpreting and applying university policies, and coordinating a range of critical, project-based tasks.

Matching Summary

The Student Services Specialist serves as a key representative of the Ohio State University College of Nursing at The Student Experience Hub, the college’s central point of communication and a primary driver of a students’ first impressions of the college and university.

Salary

Base: $19.28 - $25.19; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • advanced knowledge of academic programs
  • interpret and apply university policies
  • triage complex phone and email inquiries
  • collaborate internally and externally
  • utilize and document university technology

Nice-to-have

  • strong customer-centered philosophy
  • demonstrated strength as a team player
  • ability to work autonomously
  • detail-oriented and timely

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 2 years of relevant experience
  • 2-4 years of experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter