The role involves providing direct technical support to end users both onsite and remotely, ensuring timely resolution and personalized service
Job Summary
The role involves providing direct technical support to end users both onsite and remotely, ensuring timely resolution and personalized service.
Responsibilities include hardware and software diagnostics, installation, configuration, maintenance of IT assets, and management of incident tickets using ITSM systems.
The position requires availability for a flexible schedule covering weekdays and Saturdays with a focus on supporting conference room equipment and escalating complex issues.
Matching Summary
The role involves providing direct technical support to end users both onsite and remotely, ensuring timely resolution and personalized service.