The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected
Job Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected.
This role involves handling high volumes of customer interactions, including emotionally taxing conversations, requiring strong customer service and emotional resilience.
After initial in-office training, the position offers hybrid working with 20% office attendance, supporting a balance of working from home and office hub days.
Matching Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected.
Skills & Requirements
Must-have
High volume call centre environment
Rotating roster availability
Phone based customer service
Attention to detail and problem-solving
Handling inbound and outbound scam calls
Adherence to protocols and procedures
Nice-to-have
Emotional resilience under pressure
Strong communication skills
Ability to think outside the box
Experience in online and mobile financial services
Ability to multitask across banking tools
Work in fast-paced regulated environment
Key Requirements
12-month fixed term contract
Full time 38 hours per week
Preferred experience in Financial Services Industry