Use of ticketing tools like itsm remedy and service-now
Unisys is a global information technology company that builds high-performance, security-centric solutions for demanding businesses and governments worldwide
Job Summary
Unisys is a global information technology company that builds high-performance, security-centric solutions for demanding businesses and governments worldwide.
The role involves providing technical support, troubleshooting, escalating complex issues, and leading training initiatives to enhance team performance.
The company values curiosity, creativity, client-centricity, and integrity while fostering a positive work environment committed to customer satisfaction.
Matching Summary
Unisys is a global information technology company that builds high-performance, security-centric solutions for demanding businesses and governments worldwide.
Skills & Requirements
Must-have
Technical support for hardware and applications
Troubleshooting network and application issues
Use of ticketing tools like ITSM Remedy and Service-Now
Escalation management to higher expertise
Service desk operations and SLA adherence
Nice-to-have
People management and mentoring
Planning and delivering team training
Implementing technological support improvements
Client-centric approach and problem solving
Working knowledge of Windows, Mac, AD, Oracle, Exchange