As a Field Service Technician providing support for the Neptune device, you will spend the majority of your time traveling between hospitals, troubleshooting and resolving customer and product issues, building positive relationships, and documenting service results
Job Summary
As a Field Service Technician providing support for the Neptune device, you will spend the majority of your time traveling between hospitals, troubleshooting and resolving customer and product issues, building positive relationships, and documenting service results.
The environment and culture for this role is fast-paced and you’ll constantly be on the go, requiring the ability to solve complex problems while maintaining strong relationships with customers and internal partners.
Benefits include Medical, Dental, Vision, Tuition reimbursement, Matching 401(k), Paid Vacation/Sick Time, and a company vehicle for business use.
Matching Summary
As a Field Service Technician providing support for the Neptune device, you will spend the majority of your time traveling between hospitals, troubleshooting and resolving customer and product issues, building positive relationships, and documenting service results.
Salary
Base: $30.82 - $42.63 USD Hourly; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, and Prescription Drug Insurance, Tuition reimbursement, Matching 401(k), Paid Vacation/Sick Time, Basic life, AD&D and supplemental life insurance, Short-term and long-term disability insurance, Employee Assistance Program, Wellbeing program with incentives, Discounted employee stock purchase plan
Skills & Requirements
Must-have
Troubleshooting and resolving customer issues
Building positive customer relationships
Documenting service results
Working with bio-hazardous materials
Ability to work independently
Outstanding driving record
Nice-to-have
Self-directed initiators
Analytical problem solvers
Goal-oriented developers
Meticulous documenters
Collaborative partners
Key Requirements
Minimum of 3 years technical service experience preferred
Bio-medical equipment maintenance, repair and installation experience preferred