Customer Service Operations Lead

R1

Base: $45,926.43 - $72,250.29 py; bonus/equity: 5....
High-volume call center leadership
Client operations liaison
Kpi and acd metrics analysis
Provide oversight of Team Lead(s) and representatives for one or more clients, serving as the primary operational liaison

Job Summary

  • Provide oversight of Team Lead(s) and representatives for one or more clients, serving as the primary operational liaison.
  • Maintain and analyze KPI reporting, ACD metrics, and continuous improvement programs to drive performance and operational excellence.
  • This US-based position offers a base pay range of $45,926.43 - $72,250.29 per year, with eligibility for an annual bonus plan.

Matching Summary

Provide oversight of Team Lead(s) and representatives for one or more clients, serving as the primary operational liaison.

Salary

Base: $45,926.43 - $72,250.29 per year; Bonus/Equity: 5.00% target annual bonus; Benefits: Competitive benefits package

Skills & Requirements

Must-have

  • High-volume Call Center Leadership
  • Client Operations Liaison
  • KPI and ACD Metrics Analysis
  • EMR systems (EPIC, Meditech, Cerner)
  • EOBs and Authorizations/Referrals knowledge

Nice-to-have

  • Driving team success
  • Continuous improvement initiatives
  • Virtual team building
  • Bold thinking and innovation

Key Requirements

  • 5 years of leadership experience
  • Healthcare call center experience
  • High school diploma

Work Rights

Not specified

Tailored Resume

Cover Letter