Field Service Anapolis 12x36

Softtek

Anapolis, GO, Brazil
On-site
Technical support in field and remote
Hardware installation and maintenance
Windows os and corporate applications
Softtek is seeking a Field Service Analyst to provide technical support in Anapolis, Brazil. The role involves troubleshooting and maintaining IT equipment and systems, requiring both technical skills and strong communication abilities

Job Summary

  • The Field Service Analyst Jr will provide on-site and remote technical support to ensure the proper functioning of client equipment and IT infrastructure.
  • Responsibilities include installing, configuring, and maintaining hardware such as desktops, notebooks, and printers while resolving software and hardware incidents.
  • The role requires adherence to a 12x36 work schedule with availability for field service and potential overtime outside standard business hours.

Matching Summary

Match Score: 75

Softtek is seeking a Field Service Analyst to provide technical support in Anapolis, Brazil. The role involves troubleshooting and maintaining IT equipment and systems, requiring both technical skills and strong communication abilities.

Skills & Requirements

Must-have

  • Technical support in field and remote
  • Hardware installation and maintenance
  • Windows OS and corporate applications
  • Incident diagnosis and resolution
  • SLA compliance and ITSM tools usage

Nice-to-have

  • Previous technical support experience
  • Knowledge of TCP/IP and Wi-Fi networks
  • ITIL Foundation certification
  • Smartphone and tablet support skills
  • IT asset inventory management

Key Requirements

  • Technical or higher education in IT or related fields
  • Basic knowledge of hardware, networks, and operating systems
  • Professional communication skills and proactive attitude

Work Rights

Not specified

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