Field Service Hynova Barueri

Softtek

Barueri, SP, Brazil
On-site
Desktop and notebook maintenance
Windows operating system support
Hardware and software incident resolution
Softtek is seeking a Junior Field Service Analyst to provide technical support on-site in Barueri, Brazil. The role involves troubleshooting and maintaining IT equipment and systems, ensuring a high level of service to users

Job Summary

  • The role involves providing proactive on-site and remote technical support to ensure the proper functioning of client equipment and systems.
  • Responsibilities include installing, configuring, and maintaining hardware such as desktops, notebooks, and printers while resolving hardware and software incidents.
  • Candidates must demonstrate strong communication skills and availability for field work and potential after-hours shifts.

Matching Summary

Match Score: 75

Softtek is seeking a Junior Field Service Analyst to provide technical support on-site in Barueri, Brazil. The role involves troubleshooting and maintaining IT equipment and systems, ensuring a high level of service to users.

Skills & Requirements

Must-have

  • Desktop and notebook maintenance
  • Windows operating system support
  • Hardware and software incident resolution
  • On-site and remote user support
  • ITSM tool usage for ticket management

Nice-to-have

  • Previous technical support experience
  • ServiceNow or GLPI knowledge
  • TCP/IP networking fundamentals
  • ITIL Foundation certification
  • Smartphone and tablet support skills

Key Requirements

  • Technical degree or ongoing studies in IT
  • Basic knowledge of hardware and networks
  • Professional communication and posture
  • Availability for field service and on-call duties

Work Rights

Not specified

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