Provide 24x7 production support for business-critical applications, resolving incidents and performing root cause analysis across all layers
Job Summary
Provide 24x7 production support for business-critical applications, resolving incidents and performing root cause analysis across all layers.
Monitor application health and performance in distributed, cloud-native systems, validating deployments and executing proactive health checks.
Collaborate with cross-functional teams, maintain operational documentation, and contribute to the continuous improvement of support processes and service reliability.
Matching Summary
Provide 24x7 production support for business-critical applications, resolving incidents and performing root cause analysis across all layers.
Skills & Requirements
Must-have
C# and .NET Framework 3.5+
Java backend services support
Docker and Kubernetes
AWS microservices architectures
Sitecore XM Cloud support
Frontend deployments on Vercel
AngularJS for frontend analysis
End-to-end troubleshooting
Distributed systems monitoring
24x7 production support
Nice-to-have
Proactive health checks
Continuous improvement of support processes
Application enhancement proposals
Key Requirements
Senior experience in application support
Strong background in C# and .NET
Experience supporting Java backend services
Experience with containerized environments
Strong knowledge of AWS microservices
Experience with cloud integration and data services
Experience supporting Sitecore platforms
Experience supporting frontend deployments on Vercel