Application Support Engineer

Softtek

Aguascalientes, , Mexico
On-site
24/7 production environment support
Monitoring with dynatrace
Incident and service request management itil
Provide 24/7 production support for critical applications, ensuring service availability and operational stability

Job Summary

  • Provide 24/7 production support for critical applications, ensuring service availability and operational stability.
  • Monitor application health and performance using Dynatrace, proactively identifying incidents and service degradations.
  • Actively participate in major incident and release coordination meetings, providing clear and timely status updates.

Matching Summary

Provide 24/7 production support for critical applications, ensuring service availability and operational stability.

Skills & Requirements

Must-have

  • 24/7 production environment support
  • monitoring with Dynatrace
  • incident and service request management ITIL
  • API integrations and microservices
  • enterprise messaging with IBM MQ
  • log and metrics analysis

Nice-to-have

  • strong communication skills during incidents
  • documentation of processes and solutions
  • experience with IBM DataPower and Kong

Key Requirements

  • experience in 24/7 production support
  • knowledge of ITIL processes
  • advanced language proficiency 80-95%

Work Rights

Not specified

Tailored Resume

Cover Letter