Ams - Application Maintenance Engineer (l3)

Softtek

Monterrey, , MX
On-site
Sap bw, xi, r/3 experience
Servicenow incident and change management
Operation of hand held devices
Monitor the operation of commercial and vending systems to guarantee their availability and stability

Job Summary

  • Monitor the operation of commercial and vending systems to guarantee their availability and stability.
  • Attend and coordinate the resolution of critical and high-impact incidents (N2 and N3 levels).
  • Supervise SLA compliance and manage ticket lifecycle in ServiceNow according to ITIL guidelines.

Matching Summary

Monitor the operation of commercial and vending systems to guarantee their availability and stability.

Skills & Requirements

Must-have

  • SAP BW, XI, R/3 experience
  • ServiceNow Incident and Change Management
  • Operation of Hand Held devices
  • AS/400 and RS/6000 systems
  • Veritas Backup management
  • ITIL methodology knowledge
  • Microsoft SQL Server

Nice-to-have

  • Leadership skills
  • Teamwork
  • Work under pressure
  • Customer service orientation
  • Problem analysis capability
  • Script execution
  • Documentation of solutions
  • Availability for weekend on-call shifts

Key Requirements

  • 4 to 6 years of experience
  • Availability for weekend guards and on-call coverage

Work Rights

Not specified

Tailored Resume

Cover Letter