Customer Service Representative

Old Town Animal Hospital

Us, GA, United States
Competitive pyy; performance bonuses available; 40...
Not specified (assumed in-person based on the role).
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
Old Town Animal Hospital is seeking a Customer Service Representative to be the first and last point of contact for clients, ensuring an exceptional experience through effective communication and efficient management of appointments. The ideal candidate will have strong customer service skills, preferably in a veterinary or healthcare setting, and a commitment to compassionate client-focused service

Job Summary

  • The Client Service Representative serves as the vital first and last point of contact to deliver an exceptional client experience.
  • Responsibilities include managing appointments, triaging inquiries, updating patient records, and processing billing transactions using practice management systems.
  • AmeriVet offers competitive pay, performance bonuses, 401(k) matching, student loan assistance, and comprehensive health benefits for full-time employees.

Matching Summary

Match Score: 85

Old Town Animal Hospital is seeking a Customer Service Representative to be the first and last point of contact for clients, ensuring an exceptional experience through effective communication and efficient management of appointments. The ideal candidate will have strong customer service skills, preferably in a veterinary or healthcare setting, and a commitment to compassionate client-focused service.

Salary

Competitive pay; Performance bonuses available; 401(k) matching included

Skills & Requirements

Must-have

  • Answer calls and emails promptly
  • Schedule appointments based on availability
  • Update client and patient records accurately
  • Process billing transactions and payments
  • Demonstrate empathy with upset clients

Nice-to-have

  • Prior customer service experience in healthcare
  • Experience with veterinary or medical settings
  • Strong organizational skills in fast-paced environments
  • Ability to lift up to 40 pounds occasionally

Key Requirements

  • High school diploma or equivalent work experience required
  • Excellent communication skills and compassionate service desire
  • Basic proficiency with scheduling software and online platforms

Work Rights

Not specified

Tailored Resume

Cover Letter