12726 - Fieldservice Support - Junior

Softtek

Sao Paulo, Brazil
On-site
Technical support for desktops and notebooks
Windows operating system configuration
Hardware and software incident resolution
Softtek is seeking a Junior Field Service Support Analyst in Sao Paulo, Brazil, responsible for providing technical support in-person and remotely, focusing on equipment installation, configuration, and maintenance. The ideal candidate should have a technical degree or be pursuing one, with basic knowledge in hardware, networks, and operating systems

Job Summary

  • The role involves providing on-site and remote technical support to users for hardware and software issues.
  • Responsibilities include installing, configuring, and maintaining desktops, laptops, and printers while adhering to security standards.
  • The candidate must demonstrate strong communication skills and availability for field work and potential after-hours shifts.

Matching Summary

Match Score: 75

Softtek is seeking a Junior Field Service Support Analyst in Sao Paulo, Brazil, responsible for providing technical support in-person and remotely, focusing on equipment installation, configuration, and maintenance. The ideal candidate should have a technical degree or be pursuing one, with basic knowledge in hardware, networks, and operating systems.

Skills & Requirements

Must-have

  • Technical support for desktops and notebooks
  • Windows operating system configuration
  • Hardware and software incident resolution
  • SLA compliance and ticket management
  • On-site and remote user assistance

Nice-to-have

  • Proactive problem-solving attitude
  • Experience with ITSM tools like ServiceNow
  • Basic knowledge of TCP/IP and Wi-Fi
  • Smartphone and tablet support skills
  • ITIL Foundation certification

Key Requirements

  • Technical or higher education in IT or related fields
  • Availability for field service and off-hour shifts
  • Basic knowledge of hardware, networks, and OS

Work Rights

Not specified

Tailored Resume

Cover Letter