Assistant Peca Manager

J&J FAMILY OF COMPANIES

Beijing, China
Customer service operations execution
Customer experience strategy insights
Key performance indicator development
The role involves conducting routine tasks in customer service operations while delivering strong customer and employee experience strategies under general supervision

Job Summary

  • The role involves conducting routine tasks in customer service operations while delivering strong customer and employee experience strategies under general supervision.
  • Candidates will support the development of key performance indicators to progress leading-edge standards for the department and produce routine reports to measure status against expectations.
  • The position requires providing constructive feedback and mentoring to junior team members while applying Johnson & Johnson's Credo and Leadership Imperatives in daily interactions.

Matching Summary

The role involves conducting routine tasks in customer service operations while delivering strong customer and employee experience strategies under general supervision.

Skills & Requirements

Must-have

  • Customer service operations execution
  • Customer experience strategy insights
  • Key performance indicator development
  • Routine reporting and analysis
  • Team mentoring and coaching

Nice-to-have

  • Strong problem solving abilities
  • Service excellence philosophy
  • Collaborative leadership style
  • Technical support knowledge
  • Order processing expertise

Key Requirements

  • Experience in customer service operations
  • Ability to develop KPIs
  • Mentoring and coaching skills

Work Rights

Not specified

Tailored Resume

Cover Letter