Training Specialist - Hospitality Guest Experience

ALH

Bulimba, Australia
Remote
Guest experience training
Service culture champion
On-site training delivery
This role is responsible for the design, development, and delivery of front-line Food & Beverage and guest experience training to ensure front of house team members have the skills to deliver an outstanding guest experience

Job Summary

  • This role is responsible for the design, development, and delivery of front-line Food & Beverage and guest experience training to ensure front of house team members have the skills to deliver an outstanding guest experience.
  • Responsibilities include traveling to venues to conduct on-site training, delivering engaging sessions, creating training modules, and analyzing guest feedback to identify service gaps.
  • Benefits include an exclusive discount card for ALH Hotels and Endeavour Group brands, discounts at Woolworths and BIG W, and access to health and wellbeing services.

Matching Summary

This role is responsible for the design, development, and delivery of front-line Food & Beverage and guest experience training to ensure front of house team members have the skills to deliver an outstanding guest experience.

Skills & Requirements

Must-have

  • Guest Experience Training
  • Service Culture Champion
  • On-site Training Delivery
  • Develop Training Modules
  • Analyze Service Gaps

Nice-to-have

  • Passion for Hospitality
  • Dynamic Facilitation Style
  • Modernize Training Materials
  • Team Member Engagement

Key Requirements

  • 5+ years hospitality experience
  • Training and development experience
  • Significant interstate travel required
  • Formal qualifications highly desired

Work Rights

Not specified

Tailored Resume

Cover Letter