Universal Banker

MTB (M&T Bank)

Williamsville, New York, United States
Base: $18.68 - $31.14 hourly; bonus/equity: not sp...
On-site
Customer service and sales needs
Digital capabilities engagement
Consumer and business banking solutions
M&T Bank is seeking a Universal Banker for its Williamsville, NY branch, responsible for providing exceptional customer service and sales support for both consumer and business banking clients. The role involves engaging with customers, resolving issues, and promoting digital banking solutions

Job Summary

  • Specializes in branch customer experience through sales, service and digital engagement of Consumer and Business Banking customers.
  • Supports daily operations of the branch as a Teller and meets customer service and sales needs.
  • Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.

Matching Summary

Match Score: 85

M&T Bank is seeking a Universal Banker for its Williamsville, NY branch, responsible for providing exceptional customer service and sales support for both consumer and business banking clients. The role involves engaging with customers, resolving issues, and promoting digital banking solutions.

Salary

Base: $18.68 - $31.14 Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer service and sales needs
  • Digital capabilities engagement
  • Consumer and Business Banking solutions
  • AML, BSA and KYC processes
  • Customer transaction completion

Nice-to-have

  • Empathy and customer centricity
  • Flexibility and adaptability
  • Entrepreneurial spirit
  • Critical thinking skills

Key Requirements

  • Minimum 1 year retail sales experience
  • Minimum 1 year call center experience
  • Minimum 1 year customer service experience
  • Minimum 1 year telesales experience
  • High school diploma or equivalent (GED)
  • Federal SAFE Act registration

Work Rights

Not specified

Tailored Resume

Cover Letter