Technical Support Specialist

Intercom

Chicago, United States
Base: $62,000 - $74,000; bonus/equity: corporate b...
On-site
Own complex technical queries
Ai tools and expertise
Customer communications and issues
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences

Job Summary

  • Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
  • As a Technical Support Specialist, you'll own complex technical queries around some of our most nuanced features, serve as a point of escalation for your colleagues for the most tricky investigations, consistently provide world class customer support, collaborate with our customers proactively to help them make the most of our platform and help drive improvements in product, processes, and peer development.
  • We offer competitive salary and meaningful equity, comprehensive medical, dental, and vision coverage, and flexible paid time off.

Matching Summary

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Salary

Base: $62,000 - $74,000; Bonus/Equity: corporate bonus program or sales incentive and stock (RSUs); Benefits: medical, dental, vision, PTO, 401k match

Skills & Requirements

Must-have

  • own complex technical queries
  • AI tools and expertise
  • customer communications and issues
  • debugging complex issues
  • build tools for efficiency

Nice-to-have

  • leveraging AI to enhance support
  • solve daily customer puzzles
  • work smarter, not just harder
  • hungry to learn and iterate

Key Requirements

  • 3-4+ years of technical support experience
  • basic understanding of APIs and webhooks
  • demonstrated success with KPIs

Work Rights

Proof of eligibility to work in the United States is required

Tailored Resume

Cover Letter