Service Delivery Leader - Operations Management

Airbus India Private Limited

Unknown, Unknown, India
8-10 years experience in service delivery
Itil framework expertise mandatory
Manage level 1, 2, and 3 support teams
This role serves as the crucial link between business stakeholders and technical teams to ensure applications meet business needs

Job Summary

  • This role serves as the crucial link between business stakeholders and technical teams to ensure applications meet business needs.
  • The incumbent will manage the full lifecycle of software applications including strategic planning, implementation, maintenance, and support.
  • Success is measured by on-time delivery, quality assurance, innovative cost-effective solutions, and high customer satisfaction.

Matching Summary

This role serves as the crucial link between business stakeholders and technical teams to ensure applications meet business needs.

Skills & Requirements

Must-have

  • 8-10 years experience in Service Delivery
  • ITIL framework expertise mandatory
  • Manage Level 1, 2, and 3 support teams
  • Define Entry into Service guidelines
  • Establish SLAs and OLA achievement
  • PLM toolset functional acceptance testing
  • European working hours availability

Nice-to-have

  • French language knowledge advantage
  • Experience with Airbus ecosystem
  • Knowledge of software programming
  • Waterfall, Agile Scrum, or Kanban background
  • Cost monitoring and optimization skills
  • Extended enterprise deployment awareness

Key Requirements

  • Engineering graduate degree required
  • Minimum 2 years in Application Management
  • Proven team leadership capabilities
  • Budget management experience required
  • Strong analytical and problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter