Professional Billing Application Advisor

Healthtech Inc

Us
Ehr application troubleshooting
System build and testing
Workflow and system analysis
Perform expert-level troubleshooting and problem-solving for EHR applications, ensuring integrity, integration, and stability for complex customers

Job Summary

  • Perform expert-level troubleshooting and problem-solving for EHR applications, ensuring integrity, integration, and stability for complex customers.
  • Manage multiple complex clients and projects simultaneously with minimal oversight, including issue resolution and SLA adherence.
  • Provide outstanding customer service by anticipating needs, delivering high-quality support, and building relationships with customer stakeholders up to the C-suite.

Matching Summary

Perform expert-level troubleshooting and problem-solving for EHR applications, ensuring integrity, integration, and stability for complex customers.

Skills & Requirements

Must-have

  • EHR application troubleshooting
  • system build and testing
  • workflow and system analysis
  • customer process documentation
  • ticketing system management
  • change control policies

Nice-to-have

  • outstanding customer service
  • supportive team culture
  • mentoring team members
  • ITIL processes knowledge

Key Requirements

  • Epic Certification in Professional Billing
  • 3+ years EHR module experience
  • Proven problem-solving skills
  • Excellent communication skills
  • Proficient with Microsoft Office
  • Experience with ticketing systems
  • Strong customer service track record

Work Rights

Not specified

Tailored Resume

Cover Letter