Sr Business Process Analyst - Knowledge Management And Ai
Workday
Fully remote
8+ years business process analyst experience
5+ years knowledge management tools and kcs
Process mapping with lean six sigma methodologies
This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support
Job Summary
This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support.
The successful candidate will collaborate with technical teams to integrate knowledge management systems with other platforms for better AI solution effectiveness.
Workday offers a flexible work approach requiring at least 50% time in-office or field while supporting a culture of integrity and shared enthusiasm.
Matching Summary
This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support.
Skills & Requirements
Must-have
8+ years Business Process Analyst experience
5+ years knowledge management tools and KCS
Process mapping with Lean Six Sigma methodologies
SQL and data visualization proficiency
Experience with digital support technologies
Nice-to-have
AI chatbot and automated systems experience
Strong written and verbal communication skills
Adaptability in high-growth environments
Collaboration with cross-functional technical teams